The Sound Counsel, Specialist Hi-Fi, Audiovisual Equipment Consultants, Edinburgh, Dunfermline, Livingston, Kirkcaldy, Falkirk, Stirling, Scotland

Privacy Policy

This privacy policy sets out how The Sound Counsel uses and protects any information that you give The Sound Counsel when you use this website.

The Sound Counsel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Sound Counsel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st December 2019.

WHAT WE COLLECT

We may collect the following information:

  • name
  • contact information including email address
  • other information

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at privacy@TheSoundCounsel.com
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Sound Counsel, 37 Slateford Road, Edinburgh, EH11 1PA
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

COOKIES

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app..

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device
  • Web pages you visited prior to coming to this website
  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks
  • Internal links
  • Pages visited
  • Scrolling
  • Searches
  • Timestamps

We share this information with our website analytics provider to learn about site traffic and activity.
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)
  • Details about your orders
  • Email address
  • Name
  • Phone number

We share this information with our website hosting provider so they can provide website services to us.
We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account
  • Your Customer Account password has been reset or updated
  • You’ve made a purchase
  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with, our website hosting provide so they can send these emails to you on our behalf.

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device
  • Your IP address

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address
  • Details relating to your purchase
  • Email address
  • Name
  • Phone number

We share this information with our online store hosting provider so that they can provide website services to us.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

SET BY GOOGLE MAPS

These are used by Google applications like Maps and Translate to track the user session and unique preferences.

  • SS Expiry 10 years
  • SID Expiry 10 years
  • NID Expiry 6 months
  • HSID Expiry 10 years
  • APISID Expiry 10 years
  • SAPISID Expiry 10 years
  • SSID Expiry 10 years
  • PREF Expiry 2 years

SET BY GOOGLE ANALYTICS

  •  __utma Used to identify unique visitors to the site. Contains a unique but anonymised ID. Expiry 2 years.
  • __utmb Used to track a user’s session. With each new page visited the expiration is set for 30 minutes.
  •  __utmc Used in conjunction with __utmb to track a visitor session. Expires when you exit the browser.
  • __utmz Used to determine how the user arrived at the site. Updated with each new page visited. Expiry 6 months.
  • __utmv Sometimes used as part of custom reporting segments. Expires when you exit the browser.
  • __utmx Sometimes used as part of multivariate reporting. Expires when you exit the browser.

Purpose: These cookies collect information about how our visitors use this site. This data is collected anonymously, and is used to help improve this website’s functionality.

For more information, see Google Analytics’ page on safeguarding your data.

Note that there are many other cookie names used by Google which may come into play at any time. Third party cookies in general can change at any time.

MANAGING COOKIES

Most Internet browsers allow users to control the acceptance of cookies. Visit allaboutcookies.org to find out how to configure these settings in most major browsers.
You can opt out of being tracked by Google Analytics across all websites by installing Google’s opt-out browser add-on.